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الشروط والأحكام

The domain name www.shopgrow.me (hereinafter referred to as “Website”) is owned by HODAGRI.

Your use of the Website and services and tools are governed by the following terms and conditions ( “Terms of Use” ) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Shopgrow.me and these terms and conditions including the policies constitute Your binding obligations, with HODAGRI.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer/Customer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Shopgrow.me allows the User to surf the Website or making purchases after providing authentication for the registered mobile number on the Website. The term “We” , “Us” , “Our” shall HODAGRI.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Service Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By implicitly or expressly accepting these Terms of Use, You also accept and agree to be bound by HODAGRI Policies (including but not limited to Privacy Policy) as amended from time to time.

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

Shopgrow.me reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Shopgrow.me suppliers, Shopgrow.me shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Shopgrow.me cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. In the event of a purchase, you will be required to accurately provide the name, contact number and shipping address. You agree that, if shopgrow.me cancels all or a part of your order, your sole and exclusive remedy is either that shopgrow.me will issue a credit to your credit/debit card or bank account for the amount charged for the cancelled portion (if your account card has already been charged for the order) or shopgrow.me will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, shopgrow.me accepts Visa, Master Card, K-net, shopgrow.me wallet, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the shopgrow.me website or through shopgrow.me mobile application, are subject to specific terms and conditions of such third party payment gateways.

Our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product

There are some orders which receive and we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact shopgrow.me

In case you have not received an Order Confirmation e-mail and SMS, please call on +965 556 886 84 (09:00 hours – 16:00 hours, Saturday – Thursday) or write to us at [email protected]

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

We can’t commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

No deliveries would be done on National Holidays and public holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ Curfews / traffic jams/ regulated traffic movements or any other impediments that may restrict the delivery of the order. Shopgrow.me reserves the right to reschedule the delivery to another date.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by shopgrow.me. In the event the delivery is not executed due to any reason whatsoever not attributable to shopgrow.me, the customer shall still be charged for the order and no redelivery or refund will be made by shopgrow.me. The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
  • Recipient refused the products.
  • Delivered the product at the Gate/Reception.

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below).

All payments are non-refundable (except as expressly set forth in the Terms and Conditions).

Order delivery is totally subjected to the payment credited in shopgrow.me a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Website Wallet, K-net.

You agree to receive communications from us by e-mail, SMS or any other communication made electronically or verbally through post. You agree that all agreements, notices, disclosures and other communications that shopgrow.me provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

In all cases, we will be contacting the recipient before delivery for convenient scheduling.

At shopgrow.me, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, please call on +965 556 886 84 (09:00 hours – 16:00 hours, Saturday – Thursday) or write to us at [email protected]

 

Your feedback and suggestions are important to us.

 

Note: Complaints need to be made within 24 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 7 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

If any product received by you is damaged/defective, you can let us know the same. You can us on +965 556 886 84 (09:00 hours – 16:00 hours, Saturday – Thursday) or send us an e-mail with the photographs of the same at [email protected], within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by shopgrow.me, it takes 7-10 business days for the refund amount to reflect in your account.